1. Detailed description of goods and/or services (Thirsty Falls Guest Farm) is a business in the hospitality industry that do lodging.
  2. Delivery policy Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by email. (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
  3. Export restriction (Optional) The offering on this website is available to South African clients only.
  4. Return and Refunds policy The provision of goods and services by (Thirsty Falls Guest Farm) is subject to availability. In cases of unavailability, (Thirsty Falls Guest Farm) will refund the client in full within 30 days. Cancellation of orders by the client will attract a 1 % administration fee. (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
  5. Customer Privacy policy (Thirsty Falls Guest Farm) shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
  6. Payment options accepted Payment may be made via Visa and MasterCard.
  7. Card acquiring and security Card transactions will be acquired for (Thirsty Falls Guest Farm) via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details Customer details will be stored by (Thirsty Falls Guest Farm) separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  10. Responsibility (Thirsty Falls Guest Farm) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile This website is governed by the laws of South Africa and (Thirsty Falls Guest Farm) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, ? .
  12. Variation (Thirsty Falls Guest Farm) may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information This website is run by Sungula (sole trader / private company / close corporation) based in South Africa trading as Sungula and with registration number 2013/148362/07.
  14. (Thirsty Falls Guest Farm) contact details Company Physical Address: Portion 34 Wagenpadspruit Farm JQ354 Off R24- Rustenburg road , NWP
    Email: jenny@thirstyfalls.com
    Telephone: 082 464 7376